Terms of Service
Effective Date: 30th March 2026
Website: https://www.vistatraders.co.uk
1. Introduction
Welcome to Vista Traders (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website and services, including the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.
If you do not agree, please do not use this website.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old
- You have the legal capacity to enter into binding contracts
- You will provide accurate and complete information
⚠️ Vape Products: You must be 18 years or older to purchase any vaping-related products. We reserve the right to verify age and cancel orders if necessary.
3. Products and Services
We sell a range of goods including:
- Vape devices and accessories
- E-liquids
- General retail products
All product descriptions, images, and pricing are subject to change without notice.
We make every effort to ensure accuracy, but we do not guarantee that all information is error-free.
4. Orders and Acceptance
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order at our discretion
- You will receive an order confirmation email; this does not guarantee acceptance
Reasons for cancellation may include:
- Suspected fraud
- Pricing errors
- Age verification failure (for vape products)
5. Pricing and Payment
- Prices are listed in GBP (£)
- Payment must be made in full at checkout
- We reserve the right to update prices at any time
Accepted payment methods will be displayed at checkout.
6. Shipping and Delivery
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by couriers or external factors
- Risk of loss passes to you upon delivery
You are responsible for providing accurate shipping details.
7. Returns and Refunds
We accept returns in accordance with UK consumer laws.
You may be eligible for a return if:
- The item is faulty
- The item is not as described
Conditions:
- Items must be unused and in original packaging
- Returns must be requested within [14] days of delivery
⚠️ Due to hygiene and safety regulations, we may not accept returns on:
- Opened vape products
- E-liquids
Refunds will be processed to the original payment method.
8. Age Verification and Restricted Products
For vape-related purchases:
- We may use third-party age verification systems
- We may request ID before dispatch
- Orders may be cancelled if age cannot be verified
Attempting to purchase age-restricted items underage is strictly prohibited.
9. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to systems
- Interfere with the website’s functionality
- Misuse our services for fraudulent activities
10. Intellectual Property
All content on this website, including text, images, logos, and design, is owned by Vista Traders or licensed to us and is protected by intellectual property laws.
You may not reproduce or distribute content without permission.
11. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential damages
- Our total liability is limited to the amount paid for the product
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
12. Health Disclaimer (Vape Products)
Vaping products:
- May contain nicotine, which is addictive
- Are intended for adult smokers only
We are not responsible for misuse of products. Always use products as directed.
13. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your data.
14. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be effective upon posting on this page.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales and the UK.
16. Contact Information
If you have any questions about these Terms, please contact us at:
- Email: info@vistatraders.co.uk
- Business Name: Vista Traders
- Website: https://www.vistatraders.co.uk
17. Entire Agreement
These Terms constitute the entire agreement between you and Vista Traders regarding your use of the website and services.
By using this website, you acknowledge that you have read, understood, and agree to these Terms of Service.
